Did you know that 5% of the general population accounts for about 50% of health care costs? Coined super-users, these
clients struggle to engage, burn out providers, and often have poor outcomes. For many of these clients,
traditional therapy techniques are either ineffective, or
make the situation worse. “
Therapists and health care providers often haven’t seen the research and don’t know the strategies that work with these clients”, says
Dr. Mark Carlson, who has spoken nationally on super-users. “Fortunately, there are
clear strategies that
work across approaches that help engage clients,
improve outcomes, and lead to therapists and care providers feeling better about their work with high need clients”, Dr. Carlson continued.